Returns & Exchanges
Returns
Returns are accepted within 14 days of delivery or pickup. Items must be unused, unworn and with tags attached. Please reach out before sending anything back.
Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.
Exchanges
Need a different size or item? Exchanges are accepted within 14 days of delivery or pickup. Just contact me before sending your item back to confirm availability.
Refunds
Once I receive and inspect your return, I'll issue a refund to your original payment method. Please note that shipping costs are non-refundable.
Final Sale Items
The following items are final sale and cannot be returned or exchanged:
- All jewelry
- Sequin and beaded pieces
- Feather pieces
- Items marked as final sale at time of purchase
How to Start a Return or Exchange
Email hello@shoptropik.com or DM me on Instagram @shoptropik with your order number and reason for return or exchange. I'll guide you through the next steps.
Need Help?
I'm here to make the process as easy as possible. Reach out anytime and I'll be happy to help.